Returns & Refunds – carawayahome
Last Updated: July 1, 2026
We are an independent online retailer of genuine Caraway products. We are not affiliated with, authorized by, or sponsored by Caraway Home, Inc.
We want you to love your Caraway kitchenware. If something isn’t right, we’re here to help.
30-Day Return Policy
We stand behind the products we sell. If you are not 100% satisfied with your purchase, you may return your order for a full refund within 30 days of the purchase date.
Since all orders ship free to the U.S. and Canada, no original shipping charges will be deducted from your refund.
Return Conditions
To be eligible for a return, items must meet the following requirements:
| Requirement | Detail |
|---|---|
| Condition | New, unused, and in original packaging |
| Accessories | All accessories, instruction guides, and labels must be included |
| Proof of Purchase | Order number or order confirmation email required |
| Purchase Source | Purchased directly from carawayahome |
| Timeframe | Return request initiated within 30 days of purchase date |
Non‑returnable items:
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Final sale or clearance items
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Gift cards
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Products purchased from other retailers
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Items showing signs of use or damage
Return Shipping Costs
| Scenario | Who Pays |
|---|---|
| Return due to our error (wrong item, defective on arrival) | We will provide a prepaid shipping label |
| Return due to change of mind | Return shipping is at the customer’s expense |
| Original shipping charges | Non‑refundable (we do not charge for original shipping — all orders ship free) |
We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
How to Start a Return
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Contact us by email or phone to request a return authorization
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We will provide you with a Return Authorization (RMA) number and return instructions
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Pack the item(s) securely in the original packaging
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Write your RMA number clearly on the outside of the shipping carton
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Ship the item(s) back to us using a trackable shipping method
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Once we receive and inspect your return, we will process your refund within 5–7 business days
Return Address (for returns – please contact us first for authorization):
carawayahome
8958 Riverside Dr
Parker, AZ 85344
USA
Refund Process
| Step | Timeline |
|---|---|
| Return received at our warehouse | Day 1 |
| Inspection of returned item(s) | 1–3 business days |
| Refund processed | 5–7 business days after receipt |
| Refund appears on your account | 2–4 weeks (includes our processing time + your bank or credit card company’s processing time) |
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Refunds are issued to your original payment method
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If you requested an exchange and the item is available, we will ship the replacement at no additional cost (subject to stock)
Damaged or Defective Items
If you receive a damaged or defective item:
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Contact us immediately (within 5 days of delivery) with photos of the damage
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Include your order number and photos of the packaging and damaged item
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We will arrange a replacement or full refund (including original shipping) at no cost to you
Please keep all packaging materials until your claim is resolved.
Exchanges
We do not offer direct exchanges at this time. If you need a different product, please return the original item for a refund and place a new order. We will refund the original item once it is received and inspected.
Late or Missing Refunds
If you haven’t received your refund after 4 weeks from the date we confirmed your return:
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Check with your bank or credit card company first
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Contact us with your order number and we will assist you
Contact Us
If you have any questions about returns or refunds, please reach out:
Email: [email protected]
Phone: 3109954775
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
carawayahome is an independent online retailer and is not affiliated with, authorized by, or sponsored by Caraway Home, Inc. Caraway® and Caraway Home® are registered trademarks of Caraway Home, Inc.